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OKCLOSECookie Policy

Refund policy

Bshopzone acknowledges the right of withrawal, as provided by the regulations in force.
The time limit for exercising this right is 14 days.
Before this dedline, the client has to

  • Send via courier the good (or goods) intended for return or exchange to the address below

    B-side Factory SAS c/o Bshop Ravina
    Via Amedeo Ravina, 28
    10153 Torino (ITALY)

  • The package has to be accompanied by the original fiscal receipt or, eventually, by a copy of it. The merchandise intended to be returned needs to be underlined, the customer has to specify the interntion of GOODS RETURN or GOODS EXCHANGE.

  • In case of GOODS EXCHANGE it is possible to place a new order on our website, choosing as shipping method  'CAMBIO MERCE AUTORIZZATO - GOOD EXCHANGE' (for this order we ask you not to utilize any discount code, as they will not be accounted). This procedure will reserve the goods and prevent any sale to third parties during the return time. After receiving the goods Bshopzone will send an e-mail with eventual price differences to be covered by the customer or to be refunded by Bshopzone.

  • The returned good has to be intact and shipped inside the original package (in case of footwear or goods having their specific box), complete in all its parts or accessories. We kindly request of you to protect footwear boxes by putting them in another box instead of using sticky tape or similar.

  • Shipping costs for the return will be covered by the customer, as per current legislation, while the shipping cost of the exchange product will be coverd by Bshopzone.

After receiving the good, or the goods, at our office everything will be examined to evaluate eventual damage or tamperings. If the goods returned present damage or signs of wear resulting from handling not necessary to establish the nature, characteristics and operation of the same, we may withhold from the refund an amount corresponding to their decrease in value.
Bshopzone will refund the customer the total amount paid, within 14 days since receiving the goods, through transfer procedure of the amount charged.
In case of  bank trasfer payment we ask you to idicate on the fiscal receipt, inside the returned package, the IBAN bank details for the refund.

Insert here the good/s that you intend to return or exchange.

When the right of withdrawal expires

the right of withrawal expires completely as per lack of integrity of the good (packaging and /or its contents), in cases where Bshopzone accertains:

  • Usage (even if partial) of the good or eventual consumables;
  • Lack of external package or of the original internal packing; in case of apparel or similar, the lack of labels, tag or seals;.
  • Lack of elements integrating the product; 
  • Product damaged due to causes not related to shipment.

Customers purchasing with VAT can't exercise the right of withrawal.

Feedback
  •  13.10.2022 (FI) ITALY

    Tutto perfetto! Grazie

  •  11.10.2022 (OG) ITALY

    Comunicazione eccellente, spedizione e consegna rapidissimi! Scarpe perfette e comodissime.. top!

  •  09.10.2022 (TO) ITALY

    Oramai cliente affezionata: B Shop è sempre una garanzia. Negozio consigliatissimo

  •  06.10.2022 (TO) ITALY

    ordine evaso velocemente, personale addetto alla consegna disponibile e cordiale

  •  01.10.2022 (CH) ITALY

    Articolo perfetto,pantaloni ben fatti e arrivati nei tempi scritti

  •  28.09.2022 (PE) ITALY

    Consegna super veloci e cura verso il cliente...mi hanno contattata telefonicamente prima della spedizione per un errore di trascrizione sul mio ordine

  •  26.09.2022 (SK) Slovak Republic

    Fantastico prodotto. Consegna in Slovacchia 10 giorni.

  •  17.09.2022 (TV) ITALY

    prima volta che compravo qui sono rimasto molto soddisfatto grazie

  •  09.09.2022 (GE) ITALY

    Tutto benissimo come sempre! Ottime offerte ottimo servizio! Grazie ragazzi

  •  08.09.2022 

    Expédition express d'un produit de qualité.

  •  06.09.2022 (TO) ITALY

    Ottimo

  •  04.09.2022 (CR) ITALY

    Spedizione super veloce, l’ordine era in stato ‘da evadere’ ma il giorno dopo il corriere già lo consegnava! Capo super confezionato! Bravi??

  •  01.09.2022 (AR) ITALY

    Perfetto

  •  29.08.2022 (GE) ITALY

    Molto gentili al telefono, veloci e precisi nelle consegna. Prodotto ovviamente eccellente

  •  28.08.2022 (TN) ITALY

    Eccellente! Sito sicuro, merce come da descrizione e spedizione rapidissima.

  •  26.08.2022 (FRA) FRANCE

    Excellent products and super fast delivery to France grazie mille!

  •  26.08.2022 (BS) ITALY

    Merce perfetta e spedizione velocissima!

  •  25.08.2022 

    Servizio impeccabile

  •  19.08.2022 (SO) ITALY

    Over the Top..........i migliori senza discussioni........veloci precisi affidabili!!!!!

  •  10.08.2022 (MO) ITALY

    Perfetto come sempre! Veloci e ottimi prodotti

  •  05.08.2022 (VI) ITALY

    Venditore Corretto e Disponibile . Prodotti Top

  •  05.08.2022 (VI) ITALY

    Venditore Corretto e Disponibile . Prodotti Top

  •  03.08.2022 (VE) ITALY

    Venditore affidabile , spedizione velocissima, prezzi convenienti. Consigliatissimo

  •  31.07.2022 (BS) ITALY

    Super merce arrivata in un giorno veramente bravi complimenti. Brescia

  •  25.07.2022 (PV) ITALY

    sempre precisi e rapidi e consegnato con cura.

Complete list »
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