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Refund policy

Bshopzone acknowledges the right of withrawal, as provided by the regulations in force.
The time limit for exercising this right is 14 days.
Before this dedline, the client has to

  • Send via courier the good (or goods) intended for return or exchange to the address below

    Bshop Avigliana
    Via Felice Goffi, 1
    10051 Avigliana (TO) ITALY

  • The package has to be accompanied by the original fiscal receipt or, eventually, by a copy of it. The merchandise intended to be returned needs to be underlined, the customer has to specify the interntion of GOODS RETURN or GOODS EXCHANGE.

  • In case of GOODS EXCHANGE it is possible to place a new order on our website, choosing as shipping method  'CAMBIO MERCE AUTORIZZATO - GOOD EXCHANGE' (for this order we ask you not to utilize any discount code, as they will not be accounted). This procedure will reserve the goods and prevent any sale to third parties during the return time. After receiving the goods Bshopzone will send an e-mail with eventual price differences to be covered by the customer or to be refunded by Bshopzone.

  • The returned good has to be intact and shipped inside the original package (in case of footwear or goods having their specific box), complete in all its parts or accessories. We kindly request of you to protect footwear boxes by putting them in another box instead of using sticky tape or similar.

  • Shipping costs for the return will be covered by the customer, as per current legislation, while the shipping cost of the exchange product will be coverd by Bshopzone.

After receiving the good, or the goods, at our office everything will be examined to evaluate eventual damage or tamperings. If the goods returned present damage or signs of wear resulting from handling not necessary to establish the nature, characteristics and operation of the same, we may withhold from the refund an amount corresponding to their decrease in value.
Bshopzone will refund the customer the total amount paid, within 14 days since receiving the goods, through transfer procedure of the amount charged.
In case of  bank trasfer payment we ask you to idicate on the fiscal receipt, inside the returned package, the IBAN bank details for the refund.

Insert here the good/s that you intend to return or exchange.

When the right of withdrawal expires

the right of withrawal expires completely as per lack of integrity of the good (packaging and /or its contents), in cases where Bshopzone accertains:

  • Usage (even if partial) of the good or eventual consumables;
  • Lack of external package or of the original internal packing; in case of apparel or similar, the lack of labels, tag or seals;.
  • Lack of elements integrating the product; 
  • Product damaged due to causes not related to shipment.

Customers purchasing with VAT can't exercise the right of withrawal.

Feedback
  •  06.02.2024 (TO) ITALY

    Velocissimi a consegnarmi 'articolo da me scelto

  •  05.02.2024 (RM) ITALY

    Perfetto come sempre!

  •  31.01.2024 (GE) ITALY

    Ottimo

  •  28.01.2024 (CN) ITALY

    Tanta qualità ad un ottimo prezzo.Spedizione rapida e in perfette condizioni.

  •  26.01.2024 (CZ) Czech Republic

    The delivery speed is good, I recommend it.

  •  25.01.2024 (TO) ITALY

    Ottimo prodotto e prezzo.

  •  25.01.2024 (TO) ITALY

    Ottimo prezzo e consegna velocissima

  •  25.01.2024 (VI) ITALY

    Venditore Corretto e Disponibile Spedizione Veloce Prodotti Top come da Aspettative

  •  24.01.2024 (BS) ITALY

    Tutto perfetto, come sempre.

  •  18.01.2024 (RM) ITALY

    Sempre il TOP!!!!!

  •  15.01.2024 (TN) ITALY

    Bshopzone è una garanzia, ottimi prezzi e spedizioni veloci.

  •  13.01.2024 (BO) ITALY

    Prodotti di qualità, prezzi ottimi, spedizione rapida

  •  11.01.2024 (RM) ITALY

    Sempre cordiali e disponibili. Ordine arrivato in tempi rapidi-

  •  10.01.2024 (VI) ITALY

    Prodotti come da Aspettatiive Venditore Corretto e Disponibile Consigliato

  •  23.12.2023 (SO) ITALY

    Prezzi buoni e consegna davvero veloce! Unica pecca: mettete qualche immagine in più dei prodotti per lo shopping online

  •  21.12.2023 (BG) ITALY

    Ho chiesto informazioni via mail, risposte precise, ho ordinato e il pacco è arrivato. Grazie

  •  21.12.2023 (SA) ITALY

    Ottimo servizio e attenzione al cliente.

  •  19.12.2023 (SO) ITALY

    Sono anni che acquisto da Bshopzone e non deludono mai. Sevizio rapido ed efficiente.

  •  17.12.2023 (VT) ITALY

    Buon prezzo per un ottimo prodotto. Spedizione molto veloce. Negozio consigliato

  •  16.12.2023 (AG) ITALY

    Top come sempre

  •  13.12.2023 (FC) ITALY

    Perfetto, consegna rapida e prodotto come da descrizione

  •  09.12.2023 (AO) ITALY

    Sempre puntuali e precisi!

  •  02.12.2023 (GE) ITALY

    Pienamente soddisfatto ??

  •  29.11.2023 (NA) ITALY

    Tutto perfetto!

  •  25.11.2023 (BO) ITALY

    ottimo prodotto .arrivato stamane 23//2023. molto veloci

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